FAQs

FAQs–HKI Rummy

HKI Rummy is the most trusted online Rummy gaming platform for Indian players. This Rummy gaming app is developed in India by WorkLooper Consultants Pvt. Ltd. Play Rummy’s multiple formats with over 10 Lakh+ Rummy players online, on the go. From the smoothest gameplay on all Android devices to the fastest withdrawals directly to the bank account, HKI Rummy offers the basics and much more.
With HKI Rummy, dreams come true because we all need security and comfort in our lives. Play with real players and defeat them to win real money!

  • Demonstrate your skill, 24X7 on a 100% Hacker-Proof, 100% Secure game
  • Transfer your winnings at any time, anywhere directly to your registered bank account
  • Benefit from the inbuilt intelligence – which warns, blocks hackers in real-time, alerts real-time, and prompts them to stop misusing the system
  • Get a lucrative referral program – refer the HKI Rummy app to your friends and family and earn extra money!
  • Interact with highly responsive and prompt customer support which is trained to resolve any queries.

Playing online Rummy on HKI Rummy is super easy! All you need to do is login with just one click for free on our Android app. This would hardly take a few seconds and then you are all set to play Rummy. Also, be surprised to get Free Instant Cash on your first sign-up!

Yes. Our one-click sign-up process requires you to give your mobile number, where you will receive all important communication – OTPs, and alerts.

All HKI Rummy players get different kinds of Bonuses every month. Welcome Bonus, Joining Bonus, and Initial Bonus are different terms for the same thing.
On your first login, you get ₹10 (Cash) in your deposit balance. You can start playing cash tables instantly.

Yes absolutely. HKI Rummy offers practice gameplay where you can practice and enhance your skills without investing cash.

Yes. We at HKI Rummy follow a stringent policy to secure all player information and credentials. WorkLooper Consultants Pvt. Ltd. the developer of HKI Rummy has a comprehensive information security program and information security policies that contain managerial, technical, operational, and physical security control measures adopted by WorkLooper Consultants Pvt. Ltd. for the protection of Sensitive Personal Data and Other Personal Information.
At HKI Rummy we are committed to protecting the privacy of our users. All details about a User’s Account – pertinent to the transaction and game history are only available to the player and its access is highly safe and secure. Please read about our Data Security policy here.

No. Rummy Players playing real cash games online from Assam, Telangana, and Orissa State are prohibited. The state government has passed an Ordinance amending the Gaming Act 1974 banning online Rummy in these above-mentioned states including, Andhra Pradesh, Nagaland, Meghalaya, and Sikkim. However, you can continue to play practice Rummy games for free on our app.

Yes, we have the best customer support team also known as Game Experts. Our Gamer Experts are trained to help you in the best possible way with any game-related issue. They understand the game nuances and also offer support in your preferred language (Hindi & English).
You can contact us via mail at [email protected] or call us at 8595126212/ 1800 889 7831.

The OTP (One Time Password) is sent to the number you use in the signup process. Please ensure you are checking OTP on the device with the entered mobile number.
Time Frame for getting the OTP: You will generally receive the OTP within 1 minute of entering your correct mobile number. If you still haven’t received OTP via SMS:

  • Please ensure that you have provided the correct mobile number & it’s in the coverage area.
  • A poor network can cause a delay in OTP.

If you still require more help, please reach out to us at 8595126212/ 1800 889 7831.

Full Loss = 80. Full loss or full hand is when the other person declares and you don’t have the first life (1st pure sequence) present in your declaration set. This is when you lose all 80 points. This is the maximum loss you can have in the Point Rummy game. In order to mitigate this loss, please make sure you have first life (1st valid pure sequence of 3+ cards) within the first 2-3 turns of the game.

Turn Timer – 30 Secs. Every time your turn comes during the gameplay you get 30 seconds to pick the card (from the open or closed deck) and throw a card. If you miss your turn time due to a delay (network or other reasons), you will not get any extra time after missing your turn timer.

Joker (Printed) or Wild Card can only be picked from the Closed Deck and not the discard pile. Throwing a joker is giving your opponent one of the highest valuable cards. Some players can throw this card to favor the person seated next to them and use it for collusion. Thus if you accidentally or knowingly drop a joker, your opponent will not be able to pick it from the deck.

HKI Rummy doesn’t support multiple tables. So if you are playing a hand/game then you won’t be able to start another table until you drop from that game. However, we do provide our players an option to drop out of turn. So after seeing your cards, if you decide, then you can drop your cards quickly and start another game.

A valid pure sequence is made of 3 or more consecutive cards of the same suit without any joker (or wild card). The 1st pure sequence is also known as 1st life. An impure sequence is 3 or more consecutive cards but with jokers (or wild cards). A Valid Impure Sequence is | | .
So an impure sequence of 3 can have 2 jokers. One impure sequence of 4 can have 3 jokers too.
Pro Tip – Tunnela/ Trinala is a valid pure sequence and 1st Life also. For more tips keep playing on HKI Rummy.
Pure Sequence (4 Cards): | | |

Initial Drop – 20 Points | Middle Drop – 40 Points. Dropping at the right time can help you mitigate your losses. Initial Drop is the event when you drop your 13 cards or fold the cards without picking any card from the closed/open deck.
In HKI Rummy you can drop out of turn also. Any other drop in the game is Middle Drop. Also if you are disconnected in the game for 3 consecutive turns then the game automatically will make you Middle Drop.

Disconnection Scenario: You will get dropped after 3 consecutive missed moves/turns. This is to protect you from the full loss of 80 and make your hand middle drop.

No. Dropped Hand cards are not displayed to any opponent during the result display. Showing dropped cards will reflect others' playing behavior and thus these cards will become part of the closed deck.

WorkLooper Consultants Pvt. Ltd., the developer of HKI Rummy treats all its players with equal fairness. Being fair is being just, equitable, impartial, unbiased, dispassionate, and objective means free from favor toward either or any side.
Also being fair implies a proper balance of conflicting interests. None of the parties with a conflict of interest – like employees, family, relatives, and close ones of employees can withdraw winnings from the platform. It also means that we don’t differentiate our Users based on caste, creed, skill, sex, age, and other parameters. Please read the other details of our FairPlay Policy here.

Yes. It’s an easy process. Send us an email at [email protected] with your current number and a valid reason for changing your mobile number.
We will take the following steps –

  • We will send an OTP on your current number registered with HKI Rummy
  • You are requested to share that OTP and your new number via email, within 30 mins.
  • Upon verifying the details, we will transfer your account to your new number.

At HKI Rummy we don’t have separate Practice tables. When you are not playing with Cash and only have Bonus money left, then you can play tables for free with real players. (and they are practice tables) . Keep playing on the practice table so you can try to improve your skills for your next big win!

HKI Rummy assures you that the game is 100% legal, safe, and secure. WorkLooper Consultants Pvt. Ltd. game developer company of HKI Rummy is a registered organization with the Indian Government. Our game is completely legal, and safe and complies with all the government rules and regulations.
We would also like to inform you that in case of any kind of issue or query you can always write to us or call our customer care number, we assure you all doubts or queries will be solved by our customer care representative/Game Experts.

If you understand the game – Rummy, you should Add Cash and play with real money. It is super easy to add cash in HKI Rummy – the UPI mode is available to add cash. We offer the best-in-class joining cash and bonus for all our new users.

If you’re playing the HKI Rummy cash game, you’ll get your winnings instantly in your HKI Rummy account. Once you get the money in your HKI Rummy account, you can withdraw it instantly to your Bank account. No hidden charges or extra conditions are applied when you withdraw your winnings.

HKI Rummy offers an awesome, user-friendly withdrawal process. The amount the user chooses to withdraw instantly gets deducted from his HKI Rummy wallet, disallowing him to use that amount for playing. Steps to put a withdrawal request

  1. Open your HKI Rummy app.
  2. Click on the ‘Withdraw’ option
  3. Enter the desired amount you want to withdraw from your Withdrawable Balance
  4. Verify your entered bank details
  5. Finally, click on the submit button to make a request
Note:
  • Complete KYC verification (Approved Address / Approved Bank Details / Approved Valid ID Proof) before your withdrawal request
  • Your Withdrawable Balance should be more than ₹ 100/-
  • The maximum withdrawal amount is 15500/day.

There is no limit.
You can play as many cash Rummy games and tournaments as you want to. However, if you feel that you are playing more than your comfort level and want to set up some game limits, please write to us at [email protected]. Please read about our Responsible Gaming Policy here.

Please rest assured, that if the amount has been debited from your bank account and the transaction failed, the bank will refund it within 4-10 working days. Be assured that your money is safe with the bank and it will be refunded to the account from which you made the payment – to the UPI ID. If you want to understand the process for a refund call our Game Experts and they will help you.

HKI Rummy brings to you instant and same-day withdrawals all 365 days (Including Bank Holidays).

No. There is no processing fee on any withdrawal amount. We want to make withdrawals easy & seamless for our playing users.

A user can place 2 times of withdrawal requests in a day. We want to offer the best withdrawal service to our players.

Make some basic checks at your end

  • Please make sure the account details you might have entered are correct, if not correct please send us an email at [email protected]
  • Log in to your bank account app you might not have received the SMS (Please check with your bank as you might have received the amount).
  • If your withdrawal was coming through a bank, make sure you don’t have a particular transaction limit and also make sure you have completed your KYC with your bank account too.
  • Finally, reach out to our Game Experts, and rest assured your money and winnings are always safe with HKI Rummy

Our inbuilt intelligence prompts us whenever there is fair play or terms & conditions violation. It could be possible that non-fair-play activities are highlighted in your account. Whenever such alerts are raised your account and withdrawals are kept on hold.
HKI Rummy is committed to providing fair play on all gameplays. Our compliance team keeps a close eye on the gameplays of all the players. We follow a zero-tolerance policy against any fraudulent activity. If you want to put your case please write to us at [email protected].

Instant withdrawal gives you a chance to withdraw your winnings instantly in your registered bank account.

  • You get to experience the instant withdrawal, after doing the KYC verification and bank verification successfully.
  • The player requesting an Instant Withdrawal should not have any FairPlay violation or Terms & Conditions violation history on HKI Rummy.
  • A minimum of ₹100 can be withdrawn per withdrawal request!

In case you have violated the Fair Play Terms of HKI Rummy, after a number of successful Instant Withdrawals, the next & forthcoming Instant Withdrawal request by you will be put on hold & will continue to be on hold until an appropriate explanation is received. Such cases shall be treated in compliance with the “Fair Play Violation.”

In accordance with the provisions of our Terms & Conditions, you must possess a valid PAN and provide your PAN details and proof thereof immediately upon request, in order to enable us to credit such winnings and allow for Cash Withdrawals in this respect.
To understand the TDS policy in detail you can visit here TDS Policy

HKI Rummy deposits the deducted TDS to the government and the details of the same are filed quarterly. Tax Certificates will be issued within 3 months from the last date of filing TDS returns for every quarter.

You can download TDS certificates directly from the HKI Rummy application. Please follow the below steps to download TDS certificates:

  1. Open the HKI Rummy application
  2. Go to Menu
  3. Click on My Account
  4. Click on Get TDS and download the TDS certificate for the respective period required.

KYC stands for Know Your Customer. KYC is mandatory to check your eligible age (18+ years) for playing real money games. If you are a KYC-verified user, it also shows that you are a genuine player and in the future, you can expect some special benefits.

Step 1– Open the HKI Rummy application and select my profile .
tep 2– Select the “Verify your identity” option in the KYC section.
Step 3– Select Verify and upload a digital copy of your original PAN card. You can upload straight from your gallery or camera; the file size should not exceed 2 MB.
Step 4– After that, select the verify button in the address proof section, and add your AADHAAR card number. Then you have to enter the captcha as you get and tap the ‘submit’ option.
Step 5– Then you will get an OTP in your registered mobile number.
Step 6- After entering the OTP, the KYC process will be successfully done.

If you need any further assistance or help kindly contact us at [email protected]

If your all documents or ID proofs are eligible according to all of the criteria, then the process of KYC verification will not take much time. Your KYC verification will be completed instantly after providing the valid documents correctly.

To know the reason for the rejection of KYC verification, you can check the HKI Rummy application or contact our experts to get help via phone call at 1800 889 7831/ 8595126212

For KYC verification you need your original PAN card and AADHAAR Card.

As per RBI guidelines, we require valid ID proofs to ensure this is a valid account. If any amount is transferred to a user’s bank account we have to collect all these necessary documents.

  • PAN Card or Date of Birth Proof also helps us establish that the playing user is above 18+ years old, which is a mandatory requirement for any real money gaming.
  • Address Details also help us establish your primary state. Real Money Gaming rules & regulation varies from state to state and thus we will adhere to these regulations.
  • Bank Details are required so that upon withdrawal we can transfer these winnings to your bank account directly.
  • HKI Rummy keeps exploring new secured methods to make withdrawals easier for the playing users. So watch out as we come up with other easier and more secure pay-out methods.

Our users trust us with their personal documents like Government Approved ID proof and Bank Details. We value & uphold that trust in high esteem. The information shared with us is only used for user verification purposes and is never disclosed to any outside parties. Also, we value the trust that our playing users put in us and we keep all the user information in an encrypted state and on a highly secure database. Read about our privacy policy here.

When all the playing user’s documents – PAN Card/Government approved Documents, Bank Details, and Age criteria are verified, the user becomes a KYC-verified player.
Post this process the user can withdraw his/her winnings anytime in his/her bank account.
A KYC-verified player is a premium player and gets special benefits on the game from time to time.

HKI Rummy adheres to detailed privacy, fair play, and security policies. We are very proud of our core values of transparency, trust, and responsibility towards our users. We assure you that there is no scope for any cheating/inappropriate activity on our platform.

No, HKI Rummy is strictly for users who are 18 and above (Date of Birth as specified in the government-approved document). This is a game of skill and is played with real money, so all of the players have to adhere to the game's Terms & Conditions. Read More about the Terms of Use here.

No. Having multiple accounts is strictly prohibited on HKI Rummy. Each player is allowed to make only one account. Making multiple accounts may result in the deletion of all duplicate accounts. It can also impact your original account, so please adhere to FairPlay policy.

HKI Rummy has a standard payment gateway, which is absolutely foolproof, safe, and secure, with some common ones being UPI. The most used payment option is offered (UPI) to help smoothen the process of adding cash to your account. Moreover, the HKI Rummy app is secured with ISO and GST-RC certificates, thereby providing security for payments.
Another security feature is the secure transfer of bonuses
With all our security measures, you can rest assured that all transactions on the HKI Rummy platform are safe and only you have access to your account. You are strongly advised not to share your account information, including the password, with anyone whosoever.
Legality of Rummy
Some people doubt the legal status of cash rummy, and confuse it with betting. The game of Rummy has been declared absolutely legal by the Supreme Court as it falls under the category of a “game of skill” and not a “game of chance.” Hence, it is legal to play rummy online with the intention of winning cash.